Privacy Policy

Last updated: September 2026

This policy describes, in plain language, the information Jump Start Sports actually collects and how it's used across our Family Portal, registration system, and CRM. It is not a substitute for legal advice — please have counsel review it against applicable law (including COPPA and your state's privacy laws) before relying on it as a complete compliance document.

Who we are

Jump Start Sports (“JSS,” “we,” “us”) runs youth sports programs and camps. This policy covers the Family Portal, our online registration platform, and the internal systems we use to run programs — together, “our Services.”

Information we collect

When a parent or guardian creates an account or registers a child, we collect:

Parent/guardian contact information: name, email, phone number, and home address.
Participant (child) information: name, date of birth, gender, shirt size, school and grade, emergency contact, medical conditions and allergies, insurance information, and a photo, where provided.
Registration and program details: which programs/sessions a child is enrolled in, dates attended, and any notes submitted with a registration.
Payment information: handled directly by our payment processor (Stripe) — we do not store full card numbers ourselves.
Photos: event photos taken during programs, and any photos purchased through the Family Portal.
Communications:messages sent through the Family Portal's chat or support features, camp requests (e.g. early pickup, absences), and emails or texts exchanged with our staff.

How we use this information

To run the programs and camps your family registers for, and to build accurate rosters for our staff.
To keep participants safe — medical, allergy, and emergency contact information is shared only with the staff and coaches directly supervising your child.
To communicate with you about the programs you're registered for (reminders, schedule changes, pickup/dropoff logistics) and to respond to questions you send us.
To send optional marketing about other programs. We send this per family, not per child — if you have multiple kids registered, you won't get duplicate marketing emails for each of them.
To process payments and photo purchases.
To improve our programs over time (e.g. understanding which sessions are popular).

Children's privacy

Our programs serve children, but participant information is always provided to us by a parent or legal guardian through their own account — children do not create accounts or submit information directly. We do not knowingly collect information directly from a child, and we do not market directly to children. If you believe a child has provided us information without a parent or guardian's involvement, contact us using the information below and we will delete it.

Who we share information with

Partner locations and coaches: the roster and safety information (medical notes, allergies, emergency contacts) needed to run the specific program your child is in.
Service providers who process data on our behalf, under contract: our database and hosting provider (Supabase, Vercel), payment processor (Stripe), email and text messaging providers (Resend, Telnyx), and Anthropic, which powers the AI assistant used in our support and chat features.
We do not sell participant or family information.

Data retention

We keep family and participant records for as long as you remain an active customer, plus a period afterward to maintain accurate program history, honor loyalty history, and meet legal, tax, and insurance recordkeeping requirements (including liability waivers, which are typically retained for several years after a program due to applicable statutes of limitations).

Your rights and choices

You can review and correct your family and participant information any time from the Account page.
You can unsubscribe from marketing emails using the link in any marketing email.
You can request a copy of your data, ask us to correct it, or request deletion (subject to the retention needs described above) by contacting us — see below.

Security

Data is encrypted in transit, access to participant records is restricted to your own family and authorized staff, and payment details are handled by a PCI-compliant processor rather than stored by us directly. No system is completely secure, and we can't guarantee absolute security of information transmitted to us.

Changes to this policy

If we make material changes to this policy, we'll update the date at the top of this page and, where appropriate, notify you directly.

Contact us

Questions about this policy, or requests to access, correct, or delete your family's information, can be sent to info@jumpstartsportspgh.com.